ebook faqs

FREQUENTLY ASKED QUESTIONS
Click on the headings below for help with a particular aspect of the eBooks.

GENERAL
ACTIVATION
VIDEOS
MANGODRUM


GENERAL

Is there a video tutorial?
Yes. For information on how to navigate around the eBooks and how to use the various features contained, we recommend you watch our eBook video tutorial – click here

How do I open an eBook?
The eBooks are located in the ‘Rhythm Matters’ eBook Desktop. Double click on the ‘Rhythm Matters’ icon on your desktop to open the eBook Desktop and select the eBook you wish to open. Alternatively, you can open the eBook Desktop by going to START>PROGRAMS>OVM>RHYTHM MATTERS.

Why can’t I view eBook videos or access MangoDrum?
For these and all features of the eBook to work you must open the eBook from within the eBook Desktop.

Why can’t I view the PDF help files?
Please install the latest Reader from the Adobe website – click here

Where can I find the eBook ‘Help’ files?
Click on the ‘Rhythm Matters’ icon on your desktop to open the ‘eBook Desktop’ then select the ‘Help’ menu tab.

What version of WINDOWS do I need to view the eBook?
The eBook will work on most Windows operating systems including Windows XP, Windows Vista and Windows 7.

Does the eBook work on a MAC?
No, not at the present time.

How can I be informed about the release of new eBooks?
You can subscribe to our newsletter – please fill in your details on the homepage

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ACTIVATION

What can I do if I’ve misplaced my activation code?
Send an email to: support@ovm.co.uk requesting resending of your activation code. If possible, please send from the email address you used when you made your purchase and the approximate date of purchase.

How can I re-activate my eBook?
Send an email to: support@ovm.co.uk requesting re-activation of your eBook. Please include your activation code and the reason why you need to re-activate.

If I re-install the eBook, will I need to re-activate it as well?
No. You will not need to re-activate the eBook as long as the re-installation was on the original computer and performed by the original Windows account user.

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VIDEOS

Why can’t I view the eBook Videos?
Please install the latest Flash Player from the Adobe website – click here

For the eBook videos to work you must open the eBook from within the eBook Desktop.

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MANGODRUM

Has the MangoDrum eBook Player overwritten the Trial/Composer version I had?
This would be because you had an older version of MangoDrum on your system prior to installing the eBook. You can update to the latest version of the MangoDrum product you had by clicking on the link below:

Download MangoDrum Composer/Trial


I purchased the eBook whilst I was trying out the Trial version of MangoDrum but this has now been replaced by the eBook Player. How can I get the Trial version features back?
This is because the eBook Player is a newer version to the Trial version you had. To go back to using the Trial version for the remainder of the 30 days you still have available, click on the link below:

Download MangoDrum Trial


Having purchased the eBook, I decided to try out the Trial version of MangoDrum and the trial period has now run out. As a result I can no longer view the eBook grids. How can I now access the eBook grids again?

You will need to re-install the eBook Player – click on the link below:

Download MangoDrum eBook Player


Before installing the eBook, I had the trial version and let it expire – will I be able to view the eBook grids?
Yes. The MangoDrum eBook Reader will install and allow you to view the eBook grids.

Why doesn’t MangoDrum open when I click on the blue cubed icon in the eBook?
For the MangoDrum features to work, you must open the eBook from within the eBook Desktop. If this fails, then try re-starting your computer. If you’re still having problems, send an email to: support@ovm.co.uk

Why can’t I open non-eBook grids?
The version of MangoDrum that comes with OVM eBooks will only open OVM eBook grids. To open grids other than those contained in OVM eBooks, you will need to purchase either the MangoDrum Player or Composer. You could download the free trial version of MangoDrum but this will expire after 30 days after which you’d need to re-install the eBook Player to access the eBook grids again.

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